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Head Office

Biman Bangladesh Airlines LTD.
Head Office, "BALAKA", Kurmitola, Dhaka-1229, Bangladesh
Telephone: ‘BALAKA’: +88-02-8901600, +88-02-8901730-44
Admin Building, Terminal Building & Hanger Complex: +88-02-8901500-22, +88-02-8901640-54, Fax: +88-02-8901558


For online ticketing: [email protected]
For online ticket refund: [email protected]
For customer query: [email protected]
For customer feedback and complaints: [email protected]
Travel Agents Support: [email protected]
Job Opportunities:

Biman Call Center - Biman Call Center – Biman Phone/Mobile Ticket Purchase Service :

Open: Everyday 08:30AM to 08:00PM
Mobile Phone: +88-01777715613, +88-01777715614, +88-01777715615, +88-01777715616
Manager :- +88-02-8901306, +88-02-8901384, +88-02-8901600 Ext: 2710, 2711

Motijheel Sales Centre:

Open: Everyday 08:00AM to 08:00PM
BIMAN (Ground Floor), 100 Motijheel C/A, Dhaka-1000, Bangladesh
Phone: PABX Number: +88-02-9560151 Ext: 145 (Domestic Counter), 136,138,158,157 (International Counter)
Direct Number: +88-02-9559620, +88-02-9553220, +88-02-9552155, +88-02-9559652.
Manager, Counter: +88-02-9587009, Email:
Sales Promotion: +88-02-9587001, +88-02-9559871, +88-02-9552797,
Accounts: +88-02-9559516, Email:

Banani Sales Centre:

Open: Sunday to Thursday 0900 AM to 1700PM (Closed on Friday, Saturday & other Govt. Holidays)
Ahmed Tower, 7th Floor, (Level-8 South West Corner), 28 & 30 Kamal Ataturk Avenue, Banani, Dhaka-1213, Bangladesh
Domestic and International Sales Counter: +88-02-9822263-64
Accounts & Sales Promotion: +88-02-9822272
Manager :- +88-02-9822260

Ashkona Sales Center:

Open: Sunday to Thursday 0900 AM to 1700PM (Closed on Friday, Saturday & other Govt. Holidays)
Hajj Camp Premises (Ground Floor), Opposite Hazrat Shahjalal Int’l Airport, Ashkona, Dhaka-1230, Bangladesh
Phone: +88-02-7913725, +88-02-7913715, +88-02-8901500 Ext 4161/4162

Online Ticket & Refund Helpdesk

For Online Booking/Ticketing: +88-02-8901600 Ext: 2536, 2541, +88-02-8901794
For Online Ticket Refund: +88-02-8901679, +88-02-8901600 Ext. 2754, 2756, 2750, +88-02-8901302
Web site: For Online Booking
For Online Refund

Travel Agent Portal – TAP Support

Phone: +88-02-8901794, +88-02-8901600 Ext: 2536, 2541
Web site: For Online Booking

Biman Loyalty Club – FFP Support

Biman Loyalty Club Call Center: +88-01974624626, +88-09606624626
Biman Loyalty Club Support Center: +88-02-8901600 Ext: 2516, 2517
Web site: For Online Booking

Customer Feedback & Complaint

Email:, [email protected]](mailto:[email protected])
Web site: For Online Booking

Focal Point Officer

Deputy General Manager, Public Relations
Biman Bangladesh Airlines Ltd.
Head Office, Balaka, Kurmitola, Dhaka-1229, Bangladesh
Office: +88-02-8901672
PABX: +88-02-8901600 Extn: 2110
Fax: +88-02-8901716

Ethics Committee

Mr. Shakil Meraj
General Manager (Transport Department) & Focal Point
Biman Ethics Committee
Phone: +88-02-8901532

Biman Innovation Committee

Air Commodore Md. Mahbub Jahan Khan
Director (Marketing & Sales) & Focal Point
Biman Innovation Committee
Phone: +88-02-8901350